Follow up with1/13/2023 ![]() Your messages could be ending up in their spam filter, or they might simply have changed their address or provided you with the wrong one by mistake. If you’ve sent a few emails over the course of a week or two, and you’ve heard nothing back, it may be because the client is experiencing issues with their inbox. If emailing doesn’t work, call clients about late payments It’s also worth remembering that the unpaid invoice could be due to an honest mistake, which means you risk burning a valuable bridge by sending an angry past due invoice email or throwing out accusations. Staying professional is your best chance to ensure that the client will do the same, whereas getting emotional is likely to provoke a similar response. In fact, you’re much more likely to resolve the situation quickly if you maintain a calm, polite tone in all your communications with the clients about overdue payments. The reality is that it’s simply not constructive to get angry, or to take the lack of a prompt payment personally. This applies even if it’s well past the payment due date, and you’ve received no word from the client. While not getting paid is undoubtedly a frustrating experience, it’s important that you maintain a professional tone and attitude throughout the process. Be professional at all times in your invoice follow up email Once you’ve sent the initial payment reminder email, you’ll want follow up again within a week if you don’t hear back. In cases where the client has simply forgotten to pay or lost your email, this is often sufficient to solve the problem. Could you let me know when to expect it?” Something simple should be enough, such as: “I just wanted to remind you that this payment was due yesterday. Be polite, and don’t assume malice or incompetence. As such, you should follow up on overdue invoices as soon as the due date passes. In fact, nothing could be more professional than expecting that your agreement is honored by all parties. However, that couldn’t be further from the truth. Sometimes people feel like following up too soon can come across as pushy or unprofessional. Don’t wait too long on an overdue paymentįirst, it’s important that you don’t let past due invoices go unpaid for very long. By actioning these four key tips, you can improve the chances of receiving your money and not burning your bridges with the client. ![]() In the next few sections, we’ll take a look at how you should proceed when following up with a client regarding a past due invoice. However, there will still likely be times when a payment isn’t sent as agreed, at which point you will have to reach out to the client directly. Make it clear your invoice payment terms that if the payment isn’t received by a certain date, you will apply an additional charge.īy following these simple steps, you should be able to avoid many situations where an invoice might otherwise have gone unpaid. Get to know what payment method is convenient for your client (e.g., online payment), and if possible, offer multiple options to them. This makes it less likely that the client will put your invoice on the backburner, and forget all about paying you. This will remove any potential ambiguity that might make the client hesitate to pay. Make it clear exactly what services you provided, broken down into individual items where relevant. Include exact information about what you’re charging for.They should contain all the information the client needs to submit payment. With that in mind, here are some ways you can avoid seeing unpaid invoices in the future: However, it’s also smart to consider how you can prevent this from becoming an issue altogether. In a moment, we’ll discuss how to actually deal with unpaid invoices. They might also be confused about how and when to pay you. If you neglect to do this, you may lose out on money you’re owed, as the client could have lost or forgotten about the invoice. ![]() In these situations, you’ll need to follow up with your clients on the late payments, promptly and carefully. Unfortunately, there will be times when invoices aren’t paid on time, for any number of reasons. Receiving payment soon after you send your invoices off to your clients is vital for keeping your business afloat and ensuring smooth cash flow. Try it FREE Why It’s Important to Follow Up on (And Prevent) Unpaid Invoices With Hiveage you can send elegant invoices to your customers, accept online payments, and manage your team - all in one place.
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